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Reader Review: Inaccessible Pin Pads That Require You To Use A Touch Screen

Released: 12/26/2022
Author: Donna Jodhan, Access Information News Reader
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Donna Jodhan Certified Review Badge. Photo of Review Badge to the left. Photo of Donna Jodhan to the right sitting at a large wooden table typing into her laptop. This badge certifies that this is an original and genuine review provided by Award Winning Sight Loss Coach, Advocate and Author Donna Jodhan.

Greetings everyone. I am pleased to share this very important service review with you.

The topic here is Inaccessible Pin Pads That Require You To Use A Touch Screen.

Truth be told I am just a bit too tired and frustrated when it comes to those places of business who are using those inaccessible pin pads that require me to use a touch screen.

As a person with a vision impairment I cannot use a touch screen to input the required information because I cannot see the screen. Additionally, said screen has a smooth surface so darn if I can feel where to input my information?

Above all I am unable to know if what I am entering is correct. So two things here: I cannot enter the information myself, and even if I could, there is no way for me to confirm that what I am entering is correct!

This is a direct infringement against my rights to privacy, confidentiality, and independence because each time I am confronted with a pin pad with a touch screen I need to seek sighted assistance. And please note that it is not a suitable alternative when a place of business tells me that one of their staff will help me. This may be a workaround for some businesses, but not for me!

Now my condo complex is going to implement touch screen pin pads in our elevators and I have written to them with my concerns. I will give them one week to respond and if they do not then I'll be asking my lawyer to send them a letter!

I am only fighting for my legitimate rights and equal access!

Developers and those responsible for the implementation and roll out of pin pads with touch screens must give serious consideration to those who are blind or vision impaired, those with dexterity problems, and seniors with technical challenges.

There are solutions such as buttons with braille labels and voice input / output with air buds to mute the voice. Please implement them.

This Review Brought To You By: Award Winning Sight Loss Coach, Author and Advocate Donna Jodhan

Learn more about Award Winning Sight Loss Coach, Author and Advocate Donna Jodhan today:
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